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FAQ

Yes, we need you to create an account with us to make your shopping experience easier and faster. By creating an account you will be able to:

* Track and trace your orders
* Store addresses for faster billing and shipping
* View your past order history
* Use other enhanced features of our website

You may create an account by clicking on the My Account link on the top right of the screen and CONTINUE as new customer. You will be prompted to fill in your personal details, address and create a password. Once you have done so, click the "CONTINUE" button to finish.

Once your order is submitted and paid, we begin processing it immediately so we can get it to you fast. Your order status will be showed as 'Processing' during this phase. You can contact us to modify or cancel your order before its status changed to 'Shipped'.

Yes, we provide international shipping service and the shipping rate is calculated automatically during checkout. You could place the order directly from our website. 

If you have any question about shopping on our website, you may reach our customer support by Contact Us page or sending email to [email protected] Customer Support representatives will usually answer your question within 24 hours.

We accept Visa, MasterCard as well as JCB credit cards. We don't accept Paypal, American Express Cards and Debit Cards.

We deliver to all 50 U.S.states, including Alaska & Hawaii so everybody can enjoy our products! Our store is also proud to offer standard shipping to international addresses outside of the United States. We provide standard (ground) shipping by default and the delivery time is 8 to 15 business days. If you need express shipping, please reach us for special order.

After you complete the checkout process, you will receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before asking our customer support.

Further information regarding the status of your order will be sent to you via email. When your order ships from our warehouse, you will receive a shipping confirmation e-mail containing tracking information. You may follow the status of your order via our emails to you, or sign into My Account at any point to check the status of your order in the Order History page.

We hope you love what you ordered, but if not, you can return our merchandise. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging within 15 days.

If you receive an incorrect item, or damaged or defective merchandise, please contact our customer support immediately by the Contact Us page or emailing [email protected]

If you would like to make a return by mail, please submit your return request from the Return Page and get the approval first. You must pack the merchandise in its original, unused condition, including tags and packaging.

If you have yet to receive your parcel, we're sorry. Check with your neighbors first to see if they've signed for your parcel. For any orders that are delivered to a neighbor, a calling card will be put through your door to advise you of the property name or number it has been delivered to. If you're still not able to locate your parcel, don't worry, contact us on customer services and we'll help you.